Reference

How nara118 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process transactions via DANA, OVO, or GoPay, and keep your sessions secure.

Account & wallet dataDANA, OVO, GoPay transaction recordsCookie & device dataYour right to access and deleteDirect contact for data requests
nara118 How nara118 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy Rights

If you want to access the data we hold on your account, request a correction, or ask us to remove your information entirely, reach out through any of the channels below. Our support team handles privacy requests alongside general account help — mention your registered email and the nature of your request so we can route it to the right team without delay. Players in Depok and across Indonesia can reach us through the same channels.

Live Chat Open the chat window inside your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.
Email Support Send your request to our support email address listed in your account settings. Include your registered mobile number for faster verification.
Help Centre The Help Centre inside your account covers common data and privacy questions. Use the request form there to submit a formal data access or deletion request.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We take four practical steps to keep your account data and payment records secure. Here is what each one means for you day to day — whether you are logging in on mobile, topping up via OVO, or reviewing your session history.

Encrypted Account Access

Your login is protected by SSL encryption and a one-time PIN sent to your registered mobile. No session opens without your direct confirmation, which keeps your account wallet locked to you.

Cookie Controls

We use cookies to remember your device, keep your session active, and load the lobby faster. You can manage or clear cookie preferences through your browser settings at any time.

Payment Data Handling

DANA, OVO, and GoPay transaction data is passed through encrypted channels to the relevant payment processor only. We store the reference and amount; we never store full wallet credentials on our servers.

Data Retention and Deletion

Active account records stay with us while your account is open. If you close your account, we retain transaction records only for the period required by applicable rules, then delete the rest on request.

Your Privacy Questions, Answered Clearly

These are the questions we hear most often about how nara118 handles your data. If yours is not here, use the live chat or Help Centre to send it directly.

We collect your name, email, mobile number, and the e-wallet you link — DANA, OVO, or GoPay. We also log device and IP data to secure your account against unauthorised access.

Yes. Submit a data access request through the Help Centre form or email support with your registered email. We will compile and send your account data within a reasonable time frame.

We share data only with the payment processors behind DANA, OVO, and GoPay, and where local law in eligible regions requires it. We do not sell personal data to advertisers or unrelated third parties.

Contact us via live chat or the support email in your account settings. State that you want your data removed. We will action the request and retain only what applicable financial rules require us to keep.

Cookies keep your session active, remember your device, and help the lobby load quickly. You can clear or block cookies in your browser settings; some features may behave differently if cookies are disabled.

Transaction records linked to DANA, OVO, and GoPay deposits and withdrawals are kept for the period required by applicable financial rules. Other account data is removed when you close your account and request deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.